All Systems Operational

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Sigfox publishes our most up-to-the-minute information on service availability here. Check back here any time to get current status information, or subscribe to be notified of interruptions or degradations to each individual service, via email, SMS and RSS and Atom feeds.

IoT Connectivity service Operational
Operations Support System (OSS) Operational
Business Support System (BSS) Operational
Sigfox Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
It is necessary to perform a maintenance intervention on the Sigfox Cloud. You will find below the maintenance type, reason for change and service impact.

- Reference
OPS-2440

- Maintenance Type
Update of application deployment on Atlas service

- Reason for Change
Cost and architectural efficiency

- Service Impact
No expected impact
Posted on Dec 2, 10:13 CET
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Resolved - Please be advised that an incident is RESOLVED.
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-34628

Severity
S3

Service Impact
Delays on Uplink messages capture
Uplink callbacks dispatch is partially down
Some downlink sequences are failing

Start Date and Time
12/01/21 12:00 pm CET

Stop Date and Time
12/01/21 15:29 pm CET

Root cause analysis
Analysis on-going
Dec 1, 15:33 CET
Investigating - Please be advised that an incident is OPEN.
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-34628

Severity
S3

Service Impact
Delays on Uplink messages capture
Uplink callbacks dispatch is partially down
Some downlink sequences are failing


Start Date and Time
12/01/21 12:00 pm CET

Root cause analysis
Analysis on-going
Dec 1, 14:06 CET
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - This incident has been resolved.
Nov 29, 17:47 CET
Investigating - Please be advised that an incident is OPEN.
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-34509

Severity
S3

Service Impact
The portal https://connect.sigfox.com/ (Sigfox operators only) is currently unavailable.
Contract creation and edition is possible through API v2 endpoints.
It is not possible to purchase connectivity or activate devkits on the Buy platform.

Start Date and Time
2021-11-23 17:50 UTC

End Date and Time
2021-11-29 15:54 UTC

Root cause analysis
During the migration to GCP, an issue occurred when restarting Connect application, due to an issue with the cache memory. The database was restored by our teams for the service to resume.
Nov 23, 18:55 CET
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - This incident has been resolved.
Additional mitigations have been put in place to limit service impact in case of future occurrence of the issue.
Root cause is still being investigated.
Nov 24, 18:15 CET
Monitoring - All services are back to nominal operation.
A fix has been implementing and we are monitoring the results.
Nov 24, 04:24 CET
Update - We continue to investigate this issue.
At the same time, we have implemented initial fixes that are improving the callback success rate.
Our teams are still working to resolve the incident as soon as possible.
Nov 24, 03:52 CET
Investigating - Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-34512

Severity
S1

Service Impact
Delays on Uplink messages capture
Uplink callbacks dispatch is partially down
Downlink sequences is failing

Start Date and Time
2021-11-24 01:00 UTC

End Date and Time
2021-11-24 03:10 UTC

Root cause analysis
Analysis on-going
Nov 24, 03:09 CET
Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 18:50 CET
Update - Due to ongoing operations on our monitoring tools, we extend the maintenance time by at least one hour.
Nov 23, 18:02 CET
Update - NOVEMBER 26 UPDATE:
Contrary to what has been announced below, the period of missing data on SO reports (impact for Sigfox operators only) concern November 25th or 26th depending on the country. Moreover the information is missing on a period between 30 minutes and 13 hours depending on the type of data.

ORIGINAL MESSAGE:
Due to GCP Migration, there will be an unexpected impact on the SO reports platform (impact on Sigfox Operators only):
On tomorrow's report (2021-11-24), there will be missing data over a period of at least 10 minutes. This will happen when we switch the Network Monitoring System instance to GCP.

We apologize for the inconvenience caused
Nov 23, 15:53 CET
Update - We observe that callbacks are failing in some of our customers.
In this case, we advise you to check that you are whitelisting the following full IP address range used by the Sigfox cloud:

185.110.96.0/22

More information here: https://support.sigfox.com/docs/callback-integration
Nov 23, 09:46 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:30 CET
Update - Reminder: GCP migration next week
Nov 17, 16:50 CET
Scheduled - We are scaling our operational capacity by proceeding with the already advertised migration of our services to Google Cloud Platform.

The migration is targeted for November 23, 2021, and will be carried out in a day-long maintenance slot.

Temporary service interruptions are part of the mitigation and corrective actions that we would put in place. Such service disruptions are therefore to be expected for the whole duration of the maintenance.

In addition, preparing the last phases of the migration, Sigfox operations will continue to perform scheduled maintenances (with no expected impact) on a weekly basis until the final migration slot.

Given the transitionary nature of the migration procedure and the high load it will induce on the system, we kindly ask operators and users not to conduct demanding and/or critical operations on the day of migration.

Any updates during the maintenance slot will be communicated via the status page. We therefore strongly recommend users to check their subscription status on the status page.

You’ll find below the maintenance type, reason for it and service impact.

- Reference
GCP Migration

- Maintenance Type
Infrastructure change

- Reason for Change
Migration to Google Cloud Platform

- Service Impact
Service disruptions are to be expected for the whole duration of the maintenance (message processing, base-station management, callbacks delivery, downlinks, APIs)
Specifically we plan the following:
• Temporary and limited delay on uplink processing
• Temporary downlink loss
• BS spectrum will temporarily not be displayed (for Sigfox Operators)
• BS diagnosis temporarily unavailable (for Sigfox Operators)

NEW: To secure the migration, the backend will protect itself from messages older than 30 minutes. This means that messages sent that take longer to reach the backend (when a disconnected station reconnects for example) will be discarded. This measure nominally impacts 0.02% of message traffic and will only be applied on November 22nd and 23rd, 2021.

Start Date and Time
2021-11-23 07:30 UTC

End Date and Time
2021-11-23 17:00 UTC
Nov 4, 18:26 CET
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.