All Systems Operational

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IoT Connectivity service Operational
Operations Support System (OSS) Operational
Business Support System (BSS) Operational
Sigfox Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Resolved - The incident has been resolved and is now closed.
Jan 30, 16:54 CET
Monitoring - Please be advised there was an incident on Sigfox network

Incident reference
CORP-38275

Severity
S3

Service Impact
Uplink messages capture - DELAYED (from 3:12PM to 3:17PM CET)
Uplink message storage and archiving - UP
Uplink callbacks dispatch - DELAYED (from 3:12PM to 3:57PM CET)
Downlink sequences - FAILING (from 3:12PM to 3:17PM CET)
Downlink customer platform call backs - UP
API service - UP
backend.sigfox.com access - UP

Start Date and Time
30/01/23 03:12 pm CET

End Date and Time
30/01/23 03:57 pm CET

Root cause analysis
Service has been restored following this temporary outage,
Issue due to an application communication issue during daily maintenance operation.

Jan 30, 16:13 CET
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:00 CET
Scheduled - It is necessary to perform a maintenance intervention on the Sigfox Cloud. You will find below the maintenance type, reason for change and service impact.

- Reference
OPS-2944

- Maintenance Type
Certificate renewal

- Reason for Change
The certificate used by OpenVPN base station-cloud connectivity technology has to be renewed

- Service Impact
Base Stations connected using former OpenVPN technology will reboot once during the time window. This will globally impact 220 Base Stations

Jan 20, 17:36 CET
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.