All Systems Operational

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IoT Connectivity service Operational
Operations Support System (OSS) Operational
Business Support System (BSS) Operational
Sigfox Atlas Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - This incident is now resolved
Oct 11, 02:41 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 01:51 CEST
Investigating - Dear partners,
Please be advised that incident CORP-21576 is still on-going.
Some Micro Access Stations were losing connectivity progressively since 2:28 PM CEST.
We don't expect new micro stations to get disconnected.
Root cause is identified as a certificate issue. Our engineering teams are still working on the resolution of this issue

Incident reference
CORP-21576

Severity
S3

Service Impact
The following services may have been impacted during this time window

• Micro Access Station connectivity

• Delay on uplink messages delivery processed by Micro Base Stations

• Downlink messages delivery processed by Micro Base Stations

Start Date and Time
2019/10/10 2:28 PM CEST

Root cause analysis
Certificate issue
Oct 10, 23:09 CEST
Oct 10, 2019
Resolved - Please be advised that an incident is now CLOSED.

Incident reference
CORP-21581

Severity
S2

Service Impact

An undesirable and unexpected side effect occurred during a maintenance process that led to the base stations being disconnected for up to 8 minutes.
As a result:
- delays in uplink delivery happened
- some downlinks may have failed.

Start Date and Time
10/10/18 04:34 pm CEST

End Date and Time
10/10/19 04:42 pm CEST

Root cause analysis
Internal loud balancer issue
Oct 10, 18:11 CEST
Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 17:10 CEST
Identified - Please be advised that an incident is OPEN.
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-21493

Severity
S3

Service Impact
Callbacks for:
* Some AWS IoT clients
* Clients that use a deprecated certificate
Reason: Deprecated certificates are now rejected on TLS transactions

Start Date and Time
08/10/19 11:00 am CEST

Root cause analysis
Certificates from Symantec, Thawte, GeoTrust, and RapidSS are considered as deprecated
Maintenance will be done to entrust those certificates temporary
Oct 9, 15:38 CEST
Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - This incident has been resolved.
Oct 7, 17:25 CEST
Identified - Please be advised that an incident is CLOSED.
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-21434

Severity
S3

Service Impact
Loading page errors and flapping on backend.sigfox.com

Start Date and Time
07/10/19 04:00 pm CEST

End Date and Time
07/10/19 05:24 pm CEST

Root cause analysis
Analysis on-going
Oct 7, 17:21 CEST
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.