All Systems Operational

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Sigfox publishes our most up-to-the-minute information on service availability here. Check back here any time to get current status information, or subscribe to be notified of interruptions or degradations to each individual service, via email, SMS and RSS and Atom feeds.

IoT Connectivity service Operational
Operations Support System (OSS) Operational
Business Support System (BSS) Operational
Sigfox Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - Please be advised that the incident is resolved on 05-11-21 at 12:45 pm CEST. Root cause is under analysis.
May 11, 15:14 CEST
Update - Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-32139

Severity
S1

Service Impact
Uplink message processing delay
Partial downlink message failure
Some stations communication status are reported as down on the backend

Uplink delivery
Recovery time: 08:00

Downlink success rate
Recovery time: 08:00

Callback delivery
Recovery time: 08:10

Atlas
Service Status: nearly nominal, investigation on-going
Nearly nominal since 08:00.

Start Date and Time
05/11/21 02:10 am CEST

Root cause analysis
Analysis on-going
May 11, 13:03 CEST
Update - Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-32139

Severity
S1

Service Impact
Uplink message processing delay
Partial downlink message failure
Some stations communication status are reported as down on the backend

Uplink delivery
Recovery time: 08:00

Downlink success rate
Recovery time: 08:00

Callback delivery
Recovery time: 08:10

Atlas
Service Status: nearly nominal, investigation on-going
Nearly nominal since 08:00.

Start Date and Time
05/11/21 02:10 am CEST

Root cause analysis
Analysis on-going
May 11, 11:54 CEST
Update - Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-32139

Severity
S1

Service Impact
Uplink message processing delay
Partial downlink message failure
Some stations communication status are reported as down on the backend

Uplink delivery
Recovery time: 08:00

Downlink success rate
Recovery time: 08:00

Callback delivery
Recovery time: 08:10

Atlas
Service Status: nearly nominal, investigation on-going
Nearly nominal since 08:00.

Start Date and Time
05/11/21 02:10 am CEST

Root cause analysis
Analysis on-going
May 11, 11:02 CEST
Update - Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-32139

Severity
S1

Service Impact
Mitigation action are still being conducted
On 06:10 CET, all the station connections are able to reconnect back.
Since around 8:05 CET, Downlink success rate has been back to normal
Uplink message processing is back to normal now

Start Date and Time
05/11/21 02:10 am CEST

Root cause analysis
Analysis on-going
May 11, 10:09 CEST
Investigating - Please be advised there is an incident on Sigfox network
Analysis of the root cause is still on-going and will be communicated to you as soon as possible.

Incident reference
CORP-32139

Severity
S1

Service Impact
Uplink message processing delay
Partial downlink message failure
Some stations communication status are reported as down on the backend

Start Date and Time
05/11/21 02:10 am CEST

Root cause analysis
Analysis on-going
May 11, 02:45 CEST
May 10, 2021
Resolved - Dear partners,
Please be advised that an incident occurred on Sigfox network. The downlink service was degraded for few minutes.

Incident reference
CORP-32133

Severity
S3

Service Impact
Some downlinks could not have been served during the time window.

Start Date and Time
05/10/21 03:30 pm CEST

End Date and Time
05/10/21 03:45 pm CEST

Root cause analysis
Analysis on-going
May 10, 16:14 CEST
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.