This incident has been resolved on 2018/11/03 at 00:20 UTC.
Posted Nov 04, 2018 - 04:04 CET
Monitoring
The root cause of the incident has been identified. One operator is suffering from a major outage from its connectivity provider that have side effect on the base station to cloud nodes.
Up to 3% of the overall transmissions are impacted, but messages to cloud delay will be noticeable only in case of first frame transmission from first base station.
Posted Nov 02, 2018 - 16:47 CET
Update
We are experiencing some packets losses between base stations and sigfox cloud (from 2% to 3% of the overall traffic). In case of packet loss, the sender will re-emit the packet, which will lead to increased base station to cloud delay. Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Posted Nov 02, 2018 - 13:54 CET
Update
We are continuing to investigate this issue.
Posted Nov 02, 2018 - 12:17 CET
Investigating
Please be advised that an incident is OPEN. Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference: CORP-14155
Severity: S3
Service Impact: Latency in few uplink messages delivery
Start Date and Time: 2018/11/01 19:00 UTC
Root cause analysis: The root cause of the incident has been identified. One operator is suffering from a major outage from its connectivity provider that have side effect on the base station to cloud nodes.
Up to 3% of the overall transmissions are impacted, but messages to cloud delay will be noticeable only in case of first frame transmission from first base station.