Please be advised that the incident is resolved on 05-11-21 at 12:45 pm CEST. Root cause is under analysis.
Posted May 11, 2021 - 15:14 CEST
Update
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference CORP-32139
Severity S1
Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend
Uplink delivery Recovery time: 08:00
Downlink success rate Recovery time: 08:00
Callback delivery Recovery time: 08:10
Atlas Service Status: nearly nominal, investigation on-going Nearly nominal since 08:00.
Start Date and Time 05/11/21 02:10 am CEST
Root cause analysis Analysis on-going
Posted May 11, 2021 - 13:03 CEST
Update
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference CORP-32139
Severity S1
Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend
Uplink delivery Recovery time: 08:00
Downlink success rate Recovery time: 08:00
Callback delivery Recovery time: 08:10
Atlas Service Status: nearly nominal, investigation on-going Nearly nominal since 08:00.
Start Date and Time 05/11/21 02:10 am CEST
Root cause analysis Analysis on-going
Posted May 11, 2021 - 11:54 CEST
Update
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference CORP-32139
Severity S1
Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend
Uplink delivery Recovery time: 08:00
Downlink success rate Recovery time: 08:00
Callback delivery Recovery time: 08:10
Atlas Service Status: nearly nominal, investigation on-going Nearly nominal since 08:00.
Start Date and Time 05/11/21 02:10 am CEST
Root cause analysis Analysis on-going
Posted May 11, 2021 - 11:02 CEST
Update
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference CORP-32139
Severity S1
Service Impact Mitigation action are still being conducted On 06:10 CET, all the station connections are able to reconnect back. Since around 8:05 CET, Downlink success rate has been back to normal Uplink message processing is back to normal now
Start Date and Time 05/11/21 02:10 am CEST
Root cause analysis Analysis on-going
Posted May 11, 2021 - 10:09 CEST
Investigating
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference CORP-32139
Severity S1
Service Impact Uplink message processing delay Partial downlink message failure Some stations communication status are reported as down on the backend