Incident S3 CORP-33393 on Sigfox network
Incident Report for Sigfox
This incident has been resolved.
See the root cause analysis below
Posted Aug 24, 2021 - 18:35 CEST
Services are nominally running since 10:40 UTC.
Posted Aug 24, 2021 - 13:06 CEST
Please be advised there is an incident on Sigfox network

Incident reference


Service Impact
Downlink success rate
Delays on Callbacks (some Callbacks may fail and others may be delivered without geolocation)
Delays on uplink

Start Date and Time
08/24/21 09:00 UTC

End Date and Time
08/24/21 10:40 UTC

Root cause analysis
Unexpected behavior of internet service during a maintenance operation by a third party provider generated high volume of message backlog whose treatment caused delay of uplink processing, downlink sequences failures and limited atlas service disruption.
Posted Aug 24, 2021 - 12:33 CEST
This incident affected: IoT Connectivity service.