This incident has been resolved. See the root cause analysis below
Posted Aug 24, 2021 - 18:35 CEST
Services are nominally running since 10:40 UTC.
Posted Aug 24, 2021 - 13:06 CEST
Please be advised there is an incident on Sigfox network
Incident reference CORP-33393
Service Impact Downlink success rate Delays on Callbacks (some Callbacks may fail and others may be delivered without geolocation) Delays on uplink
Start Date and Time 08/24/21 09:00 UTC
End Date and Time 08/24/21 10:40 UTC
Root cause analysis Unexpected behavior of internet service during a maintenance operation by a third party provider generated high volume of message backlog whose treatment caused delay of uplink processing, downlink sequences failures and limited atlas service disruption.