The incident has been resolved and all services are back to normal.
Posted Aug 17, 2022 - 15:04 CEST
All portals have been restarted and services are back up again. Base stations are progressively unqueuing the stored messages during the incident. We keep monitoring the system closely.
Posted Aug 17, 2022 - 14:02 CEST
We are continuing to investigate this issue.
Posted Aug 17, 2022 - 12:53 CEST
Please be advised there is an on-going incident on Sigfox network.
Incident reference CORP-37183
Service Impact Callbacks delay Downlink success rate drop Portal GUI access unavailabilities API error with 500 and 502 codes Registration jobs delay (device registration/transfer, base station registration...)
Start/End Date and Time 17/08/22 from 11:23 AM CET to 13:40 PM CET
Root cause analysis Database performance drop causing overall service impact.
Posted Aug 17, 2022 - 11:47 CEST
This incident affected: IoT Connectivity service and Operations Support System (OSS).